At My Suzy Store, we are committed to delivering your orders quickly and safely. Please review our shipping and delivery policy below.
1. Processing Time
- Orders are typically processed within [X] business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within [X] to [X] business days.
- Express Shipping: Estimated delivery within [X] to [X] business days.
Delivery times may vary depending on your location and external factors such as customs processing and carrier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on the destination and selected shipping method. We may offer free shipping promotions from time to time.
4. International Shipping
- We ship to multiple countries worldwide.
- International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your package.
6. Delayed or Lost Packages
If your order is delayed or has not arrived within the estimated time frame:
- Check the tracking information for updates.
- Contact the shipping carrier for further details.
- If you need additional assistance, email us at [email protected].
7. Wrong Address or Undeliverable Packages
Please ensure that your shipping address is correct before placing an order. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
8. Damaged or Missing Items
If your order arrives damaged or missing items, please contact us at [email protected] within [X] days of delivery with your order details and photos of the issue.
For any other shipping-related inquiries, feel free to reach out to us. Thank you for shopping with My Suzy Store!